Dell Fingerprint Sensor Not Working

Hello there! Are you experiencing issues with your Dell fingerprint sensor? If you are, then this article is for you.

We understand that having a malfunctioning fingerprint sensor can be frustrating, especially if you rely on it as a primary method of accessing your device.

The Dell fingerprint sensor is designed to provide an additional layer of security and convenience for users. It allows you to log in to your computer or device without typing in a password, making the process quicker and more secure.

However, like any technology, it may encounter problems over time. In this article, we’ll explore some common reasons why your Dell fingerprint sensor may not be working and provide solutions to help get it back up and running again.

Cleaning The Fingerprint Sensor

Have you ever tried to unlock a door with a key that’s covered in dirt and grime? It doesn’t work, right? The same goes for your Dell fingerprint sensor. Proper maintenance is crucial to keep it functioning at its best.

Over time, fingerprints and dust can accumulate on the sensor, causing it to malfunction. The good news is that cleaning the fingerprint sensor is relatively easy.

Start by turning off your laptop and unplugging any external devices, then use a soft cloth or cotton swab dampened with rubbing alcohol to gently clean the sensor. Be sure to avoid using any harsh chemicals or abrasive materials that could damage the surface of your laptop.

If cleaning doesn’t solve the problem, there are troubleshooting techniques you can try next. For example, make sure you have the latest drivers and software installed for your fingerprint scanner. If you’re not sure how to do this, don’t worry – we’ll cover this in more detail in the next section.

Updating Drivers And Software

After cleaning your fingerprint sensor, if it still doesn’t work, there might be other common issues that you need to check.

One of the reasons could be outdated drivers or software. A driver is a software that allows your computer to recognize and communicate with hardware devices like your fingerprint sensor. If the driver is outdated or corrupted, it can cause problems with the functioning of the device.


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To troubleshoot this issue, you need to update the fingerprint sensor driver and software. You can do this by visiting Dell’s official website and entering your laptop’s product code in the search bar. Once you have found the correct drivers and software for your device, download and install them on your laptop. After installation, restart your computer and try using the fingerprint sensor again.

If updating drivers and software does not solve the problem, you should check your biometric settings. Biometric settings allow you to manage how Windows uses biometric data such as fingerprints or facial recognition.

To access these settings, go to Start > Settings > Accounts > Sign-in options > Windows Hello Fingerprint (or Face recognition). Check if all settings are enabled and working correctly. If not, make necessary changes and try using the fingerprint sensor again.

Checking Biometric Settings

To further troubleshoot the issue with your Dell fingerprint sensor, it’s important to check your biometric settings.

Start by opening the Control Panel on your computer and selecting ‘Hardware and Sound’. From there, click on ‘Biometric Devices’ and make sure that your fingerprint sensor is listed as an available device.

If your fingerprint sensor is listed as available but still not working, try disabling and re-enabling the device. You can do this by right-clicking on the sensor in the Biometric Devices window and selecting ‘Disable’, then doing the same thing to enable it again. This often helps resolve common issues with biometric sensors.

If you’re still experiencing problems after attempting these troubleshooting tips, it may be necessary to reset your fingerprint sensor entirely. Don’t worry – we’ll walk you through this process step-by-step in our next section.

Resetting The Fingerprint Sensor

If you have tried checking the biometric settings on your Dell laptop and still cannot get the fingerprint sensor to work, it may be time to consider resetting it.

Resetting the fingerprint sensor can help to troubleshoot common issues that might have caused it to stop working.

Before resetting the fingerprint sensor, you should try some troubleshooting tips. Firstly, ensure that your laptop is up-to-date with all the latest drivers and software updates. You should also check if there are any conflicting applications or security software running that could be causing compatibility issues with the fingerprint sensor.

If none of these troubleshooting tips works, then resetting the fingerprint sensor may be necessary.

This process usually involves uninstalling and reinstalling relevant drivers and software for the fingerprint sensor. However, if you are unsure about how to perform this task, we recommend contacting Dell support for further assistance.

They can guide you through this process step-by-step and ensure that your device is functioning correctly in no time.

Contacting Dell Support

As a Dell support specialist, I understand the frustration of having a malfunctioning fingerprint sensor. It’s like having a locked door with no key. But don’t worry, let’s troubleshoot together and get you back on track.


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First, let’s try some troubleshooting steps. Start by checking if the fingerprint sensor is enabled in your system settings. If it is, then try updating the driver for the sensor or reinstalling it altogether. You can find detailed instructions on how to do this on Dell’s website or through our support team.

If that doesn’t work, don’t worry! There are alternative authentication methods available on your device such as using a password or PIN code. These methods are just as secure and reliable as the fingerprint sensor. In fact, many users prefer them as they are quicker to use and more convenient in certain situations.

Remember, we’re here to help you every step of the way! Our support team is available 24/7 to assist you with any issues you may encounter. Don’t hesitate to contact us for further assistance with your Dell device.

Frequently Asked Questions

What Are The Common Causes Of A Dell Fingerprint Sensor Not Working?

If you’re experiencing issues with your Dell Fingerprint Sensor, there are a few fingerprint sensor troubleshooting tips that can help.

Firstly, ensure that the sensor is clean and free of any dirt or debris.

You should also check that the drivers are up to date and installed correctly.

If these steps don’t fix the issue, consider troubleshooting software conflicts by disabling any security software temporarily to see if it’s causing the problem.

Additionally, check for any recent updates or changes made to your system as this may have caused the issue.

As a tech support specialist, we recommend trying these solutions before seeking further assistance.

Can A Faulty Hardware Component Cause The Fingerprint Sensor To Malfunction?

Sometimes, technical glitches can cause certain features of your device to malfunction. That’s why hardware troubleshooting and software compatibility testing are crucial in identifying and resolving any issues that arise.

If you’re experiencing trouble with a particular component, it could be due to a faulty hardware component, which can impede the proper functioning of other aspects of your device.

As tech support specialists, our job is to assist you in addressing these problems and getting your equipment up and running smoothly again.

Is There A Way To Bypass The Fingerprint Sensor And Use A Password Instead?

If you’re having trouble with your fingerprint sensor, there are troubleshooting tips you can try to fix the issue.

However, if you want to bypass the fingerprint sensor and use a password instead, it’s possible depending on your device’s settings. Check your system preferences or security settings to see if there is an option to switch from fingerprint authentication to password authentication.

If not, you may need to contact your device manufacturer for further assistance. Remember to always keep your device secure with a strong and unique password.

How Can I Tell If My Computer’s Operating System Is Compatible With The Fingerprint Sensor?

To determine if your computer’s operating system is compatible with the fingerprint sensor, you first need to identify what type of sensor it is and what drivers it requires.

Check the manufacturer’s website for information on compatibility with different operating systems.

Once you have confirmed that your operating system is supported, you can troubleshoot any issues by ensuring that the necessary drivers are installed and up-to-date.

If the issue persists, try restarting your computer or resetting the sensor.

If these steps do not work, contact technical support for further assistance.

Are There Any Third-Party Tools Or Software That Can Help Fix Dell Fingerprint Sensor Issues?

If you’re experiencing issues with your Dell Fingerprint Sensor, there are a few third-party solutions and troubleshooting steps that may help.

One option is to try using a different fingerprint software program that’s compatible with your operating system.

You can also check for any updates or patches for the current software you’re using.

Additionally, make sure that the sensor is clean and free from any debris that may be interfering with its functionality.

If all else fails, you may need to contact Dell support for further assistance.


In conclusion, if your Dell fingerprint sensor is not working, there could be a variety of causes. It may be due to software issues, compatibility problems with your operating system, or even faulty hardware components.

However, don’t worry! There are ways to fix these problems and get your fingerprint sensor working again. One option is to bypass the fingerprint sensor and use a password instead.

Additionally, you can check if your computer’s operating system is compatible with the fingerprint sensor and consider using third-party tools or software that can help resolve any issues. Remember that troubleshooting technology can sometimes be tricky, but with patience and persistence, you can solve any problem.

So don’t hesitate to reach out for assistance from tech support specialists who will gladly help you navigate any hurdles in your path!

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Solomon Omolabi is a seasoned IT professional with 10 years of industry expertise. As the owner of, he provides meticulously researched and comprehensive articles that effortlessly tackle any technical challenge. Solomon's contributions have earned him recognition on esteemed professional platforms, making him a trusted authority in resolving complex IT issues. Read more.

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