Dell G15 Keyboard Backlight Not Working

Hey there! If you’re reading this article, chances are that you’re facing an issue with your Dell G15 keyboard backlight not working. Don’t worry, we’ve got you covered!

In this article, we’ll be discussing the possible causes of this problem and how to troubleshoot it. The Dell G15 is a popular gaming laptop that comes equipped with a backlit keyboard. The keyboard backlight is a great feature that allows gamers to play in low light conditions without straining their eyes.

However, if your keyboard backlight is not working, it can be frustrating and affect your gaming experience. So let’s dive into the reasons why your Dell G15 keyboard backlight may not be functioning properly and how to fix it.

Checking Your Settings

As the saying goes, ‘If it ain’t broke, don’t fix it.’ However, if you’re experiencing issues with your Dell G15 keyboard backlight not working, there are some steps you can take to troubleshoot the problem.

In this section, we’ll cover how to check your settings and adjust the brightness and color of your keyboard backlight.

Firstly, make sure that your keyboard backlight is turned on by checking your settings. To do this, press the Fn key and F10 key simultaneously to turn on or off the backlight. If this doesn’t work, go into your system settings and ensure that the keyboard backlight option is enabled. You may also want to customize the colors of your keyboard’s backlight by going into the Alienware Command Center software.

Once you’ve confirmed that your settings are correct, try adjusting the brightness of your keyboard backlight. This can be done by pressing Fn+F11 (to decrease) or Fn+F12 (to increase). If these key combinations aren’t working for you, try going into the Alienware Command Center software to adjust the brightness manually.

Remember that if your laptop is running on battery power, the brightness of your keyboard light may automatically dim to conserve energy.

Now that we’ve covered how to check and adjust your settings for your Dell G15 keyboard backlight not working issue, let’s move on to updating your drivers for further troubleshooting.

Updating Your Drivers

To address the issue of a non-working keyboard backlight on your Dell G15, we suggest updating your drivers. Outdated or missing drivers can cause various problems on your computer, including issues with hardware components.


Failed Dell Firmware Update can be a frustrating experience. Failed Dell Firmware Update can cause a variety of issues, from system instability to data loss. It is important to understand the causes and solutions to this issue.

To update your drivers, you can go to the Dell website and look for the support page for your specific model.

Another step you can take is to update your BIOS. BIOS stands for Basic Input/Output System, which is responsible for initializing and configuring hardware components during boot-up. An outdated BIOS version can lead to compatibility issues with newer software and hardware. Updating your BIOS can be risky, so make sure to follow instructions carefully and only do it if necessary.

Lastly, changing power settings can also affect the performance of your keyboard backlight. You may have accidentally set the power saving mode to turn off or lower the brightness of the backlight. To check this, go to Control Panel > Power Options > Change Plan Settings > Change Advanced Power Settings > Keyboard Backlight Settings.

From there, you can adjust the settings according to your preference and see if it fixes the issue.

Moving forward, checking for hardware issues would be the next step in troubleshooting this problem. It’s important to rule out any physical damage or defects in your keyboard that could be causing it not to light up properly.

Checking For Hardware Issues

To resolve issues with your Dell G15 keyboard backlight not working, it is important to first check for hardware problems. Troubleshooting steps can help you identify and resolve common issues that may be causing the problem.

Start by checking if the keyboard backlight settings are enabled on your device. Sometimes, users accidentally disable this feature which can cause the backlight not to work. If this is the case, simply enabling the settings should fix the issue.

However, if this doesn’t work, proceed to checking other possible causes.

Another common hardware issue that may cause your Dell G15 keyboard backlight not to work is a loose connection or faulty wiring. Check if all connections are properly secured and there are no damaged wires. If you find any damage, consider contacting Dell support for further assistance.

If none of these troubleshooting steps prove successful in resolving your keyboard backlight issue, it may be necessary to reset your laptop. This will restore factory settings and may fix any underlying software or hardware issues that could be causing the problem. Refer to our subsequent section on resetting your laptop for detailed instructions on how to do so.

Resetting Your Laptop

Are you still having trouble with your Dell G15 keyboard backlight? If resetting your laptop did not work, don’t worry. There are other options you can try before contacting Dell support.

First, consider performing a System Restore to a point in time when the keyboard backlight was working properly. This will undo any recent changes or updates that may have caused the issue.

If that doesn’t work, you could try a Factory Reset which will erase all data on your laptop and return it to its original settings. Keep in mind that this should be a last resort as it will remove all of your personal files and programs.

If you’re not comfortable performing these steps yourself or if they do not fix the problem, there are still other options available. You could consider Keyboard Replacement if the issue is hardware related. Alternatively, using an External Keyboard may be an easy workaround if only the laptop’s built-in keyboard is affected.

Before contacting Dell support, make sure to gather as much information as possible about the issue and any steps you’ve already taken to try and resolve it.


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This will help them assist you more effectively and efficiently.

Contacting Dell Support

Troubleshooting steps for a non-functioning keyboard backlight on a Dell G15 laptop can vary depending on the cause of the issue. Before contacting Dell Support, there are some common issues that you can check to see if they are causing the problem.

Firstly, ensure that the keyboard backlight is enabled in the BIOS settings. Press F2 key during startup to access the BIOS menu, navigate to the ‘Advanced’ tab and then ‘Function Key Behavior’. Make sure that ‘Multimedia Key First’ option is selected. If not, change it to Multimedia Key First and then save changes and exit BIOS.

Another common issue is outdated or incompatible drivers. Check for any updates available for your system through Dell website or Dell Update utility software. Install any pending updates and restart your system.

If none of these troubleshooting steps resolve your issue with the keyboard backlight, it may be necessary to contact Dell Support for further assistance. Our technical support team will be able to assist you in identifying and resolving any hardware issues related to your Dell G15 laptop.

Please provide specific details about your issue when contacting our support team so we can provide a prompt resolution.

Frequently Asked Questions

What Should I Do If The Keyboard Backlight Is Working Intermittently?

Did you know that over 50% of laptop users experience keyboard backlight issues at some point?

If you’re one of them, don’t worry, troubleshooting the problem is easier than you think.

The most common causes of keyboard backlight issues are software glitches, outdated drivers, and hardware malfunctions.

To fix the issue, start by checking if the keyboard backlight feature is enabled in your laptop settings.

If it’s not, turn it on and see if that solves the problem.

If not, try updating your laptop’s drivers or performing a system reset.

And if all else fails, there might be a hardware issue that requires professional assistance.

Remember to always back up your data before attempting any troubleshooting steps.

As a technical support specialist, I recommend trying these solutions to get your keyboard backlight working again.

Is There A Way To Adjust The Brightness Level Of The Keyboard Backlight?

Yes, there are several ways to adjust the brightness level of the keyboard backlight.

Some laptops allow users to adjust color temperature, which can help reduce eye strain and improve overall viewing experience.

Alternatively, third party software such as RGB Fusion or MSI Mystic Light can also be used for backlight control.

However, it’s important to note that not all laptops may support these options and it’s always best to refer to the user manual or contact technical support for assistance.

Can I Replace The Keyboard Backlight Myself, Or Do I Need To Take It To A Professional?

When it comes to replacing your keyboard backlight, there’s an idiom that comes to mind: ‘Measure twice, cut once.’

While this may not involve cutting anything, the sentiment remains the same.

If you’re confident in your DIY skills and have experience with electronics repair, then a DIY replacement may be possible.

However, it’s important to note that opening up your device can potentially void any warranties or cause further damage if not done correctly.

If you’re hesitant or don’t have the necessary expertise, it’s best to take it to a professional repair service for safe and efficient resolution.

Will Disabling The Keyboard Backlight Help Conserve Battery Life?

To conserve battery life, you can customize your keyboard backlight settings by adjusting the brightness level or disabling it altogether.

Troubleshooting keyboard backlight issues may also involve checking for software updates and ensuring that the correct drivers are installed.

As a technical support specialist, I recommend consulting your device’s user manual or reaching out to the manufacturer’s customer support team for further assistance with keyboard backlight customization and troubleshooting.

How Long Does The Keyboard Backlight Typically Last Before Needing To Be Replaced?

Ah, the age-old question of keyboard backlight longevity. It’s like trying to predict how many licks it takes to get to the center of a Tootsie Pop – you never really know until it’s too late.

But fear not, dear customer, for replacement options do exist. Depending on the make and model of your device, you may be able to replace just the LED bulbs or opt for a whole new keyboard assembly.

Of course, prevention is key here – try not to keep your backlight on all day and night like it’s Las Vegas. A little moderation goes a long way in extending the life of your precious keyboard glow.


Well folks, it seems we have come to the end of our troubleshooting journey for the Dell G15 keyboard backlight.

After all the tips and tricks we’ve covered, you may find yourself feeling frustrated with your device’s lackluster performance. But fear not! For in the world of technology, there’s always a solution – or so they say.

As your trusty technical support specialist, I must admit that sometimes even I am at a loss for words when it comes to certain tech issues. However, with perseverance and a little bit of luck, we can conquer any problem that comes our way – even if it means sacrificing some precious battery life along the way.

So go forth and tinker with your Dell G15 keyboard backlight settings, my fellow tech enthusiasts! And remember: when all else fails, just turn it off and on again.

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Solomon Omolabi is a seasoned IT professional with 10 years of industry expertise. As the owner of, he provides meticulously researched and comprehensive articles that effortlessly tackle any technical challenge. Solomon's contributions have earned him recognition on esteemed professional platforms, making him a trusted authority in resolving complex IT issues. Read more.

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