Dell Xps 13 Speakers Not Working

If you own a Dell XPS 13 laptop and are experiencing issues with your speakers not working properly, you’re not alone.

Many users have reported similar problems with their Dell XPS 13 speakers, ranging from no sound at all to crackling or distorted audio.

Fortunately, there are several troubleshooting steps you can take to diagnose and resolve these issues.

In this article, we’ll walk you through some of the most common causes of Dell XPS 13 speaker problems and provide step-by-step instructions on how to troubleshoot them.

Whether your speakers aren’t working at all or the audio quality is poor, we’ll help you get your Dell XPS 13 up and running again so you can enjoy your favorite music, videos, and other multimedia content without any issues.

So if you’re ready to dive into some technical troubleshooting, let’s get started!

Checking Audio Settings

To troubleshoot the issue of your Dell XPS 13 speakers not working, you may want to start by checking your computer’s audio settings. Adjusting the volume is often the first step in such cases.

To do so, right-click on the speaker icon on your taskbar and select ‘Open Volume Mixer.’ Ensure that none of the volume levels are muted or set too low.

Another option to consider is enabling/disabling enhancements. This feature is designed to enhance sound quality, but it can sometimes cause issues with your speakers.

To turn it off, right-click on the speaker icon again and select ‘Playback Devices.’ Right-click on your default playback device and select ‘Properties.’ Go to the ‘Enhancements’ tab and uncheck all boxes.

Updating drivers and software can also help address this problem. However, before doing so, it’s important to ensure that you’ve checked all possible hardware issues.

In the next section, we’ll discuss how to update drivers and software efficiently without causing any further problems with your system.

Updating Drivers And Software

Before attempting to update drivers and software, it is crucial to determine the root cause of the problem. One common theory for speaker malfunction on Dell XPS 13 laptops is outdated drivers or software. However, this may not always be the case. It is essential to rule out other potential causes, such as physical damage or connection issues.

Assuming that outdated drivers or software are causing the speaker issue, updating BIOS and reinstalling audio drivers can resolve the problem. Updating BIOS ensures that your laptop’s hardware components are functioning correctly and communicating with your operating system.


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Reinstalling audio drivers replaces corrupted files and restores proper communication between your laptop’s hardware and software.

To update BIOS and reinstall audio drivers, visit Dell’s website and search for your specific model of XPS 13. Download the latest BIOS update and follow the installation instructions carefully.

After updating BIOS, go to Device Manager in Windows settings, locate Audio Inputs and Outputs, right-click on Speakers/Headphones, select Uninstall device, then restart your laptop. Your computer should automatically reinstall the correct audio driver upon restart.

Next up: running audio troubleshooter to further diagnose potential issues with your Dell XPS 13 speakers.

Running Audio Troubleshooter

To troubleshoot audio issues on your Dell XPS 13, one of the first things you can do is to run the built-in Audio Troubleshooter. This tool is designed to automatically detect and fix common audio problems that may be causing your speakers to malfunction.

To run the Audio Troubleshooter on your Dell XPS 13, follow these steps:

  1. Click Start and type ‘troubleshoot’ in the search bar.
  2. Select ‘Troubleshoot’ from the list of options that appears.
  3. Scroll down to find ‘Playing Audio’ and click on it.
  4. Follow the prompts provided by the troubleshooter to complete the diagnostic process.
  5. Once done, restart your computer and check if your speakers are working properly again.

If running the Audio Troubleshooter does not resolve your audio issues, there are other troubleshooting methods you can try. These include checking for driver updates, adjusting sound settings, and performing a system restore to an earlier point in time when audio was functioning correctly.

Remember to always create a backup of important files before making any changes or updates to your system.

If you are still experiencing audio problems after trying all available troubleshooting methods, it may be necessary to seek professional assistance or contact Dell support for further guidance.

Moving forward, let us now proceed with checking hardware connections to ensure that all cables and wires are properly connected and configured on your Dell XPS 13 laptop.

Checking Hardware Connections

After running the audio troubleshooter and still experiencing issues with your Dell XPS 13 speakers, it’s time to check your hardware connections.

Loose or faulty connections can often be the culprit behind malfunctioning speakers. Start by examining your speaker cables for any signs of damage or disconnection.

If everything looks good with your cables, move on to testing equipment. Your sound card may be functioning properly, but there could be an issue with the external device you’re using to play audio. Try connecting a different set of speakers or headphones to test if the problem persists.

If neither of these steps resolve your issue, it’s possible that there may be a problem with your sound card installation.

Check in your device manager to see if there are any errors listed under ‘Sound, video and game controllers.’ If so, try reinstalling the driver software for your sound card.

If none of these troubleshooting steps work, it may be time to contact Dell support for further assistance. They will be able to guide you through more advanced troubleshooting steps or help arrange for a repair or replacement if necessary.

Contacting Dell Support For Further Assistance

If the above troubleshooting steps did not resolve the issue with your Dell XPS 13 speakers, it may be time to contact Dell Support for further assistance. Dell provides various channels for customer support including phone, email, and chat support. Before contacting them, make sure you have your service tag or express service code handy as it will be required by the support team.

When you contact Dell Support, provide them with a detailed description of the problem you are experiencing with your Dell XPS 13 speakers.


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They will ask you some questions to help diagnose the issue and may request remote access to your device to troubleshoot further. Be sure to follow their instructions carefully and let them know if you have already attempted any possible solutions.

It is understandable that having issues with your Dell XPS 13 speakers can be frustrating. Rest assured that Dell Support is committed to providing excellent customer service and will work with you until the issue is resolved. Remember to keep a positive attitude and trust in their expertise throughout the troubleshooting process.

Possible solutions:

  • Check if there are any available updates for your audio drivers
  • If there are updates available, download and install them
  • Reboot your device after installing updates

Run the Windows Audio Troubleshooter:

  • Go to Settings > Update & Security > Troubleshoot > Playing Audio
  • Follow the instructions provided by Windows Audio Troubleshooter

Troubleshooting steps:

  • Make sure that your device is not on mute or low volume
  • Unplug any external audio devices connected to your device
  • Restart your device
  • Check if other applications or media players are playing sound correctly
  • If they do not play sound correctly, then it might indicate an issue with the audio drivers, in which case you may need to update or reinstall them. If the issue persists even after updating or reinstalling the audio drivers, it may be necessary to seek further technical support.

Frequently Asked Questions

Will Disabling The Audio Driver And Enabling It Again Help Fix The Issue?

Potential solutions for audio issues on the Dell XPS 13 include disabling and enabling the audio driver.

Troubleshooting steps can be taken to identify the root cause of the problem before attempting any potential solutions.

It is important to ensure that all audio settings are properly configured and up-to-date drivers are installed.

If disabling and enabling the audio driver does not resolve the issue, other troubleshooting steps such as checking for hardware malfunctions or running system diagnostics may be necessary.

Technical knowledge and experience may be required to effectively troubleshoot and resolve audio issues on the Dell XPS 13.

Can Third-Party Audio Software Conflict With The Dell Xps 13 Speakers And Cause Them To Stop Working?

Possible solutions to resolving speaker issues on the Dell XPS 13 laptop may involve troubleshooting steps such as checking for third-party audio software conflicts.

It is important to note that some third-party audio software may interfere with the functionality of the built-in speakers. This can cause them to stop working or produce distorted sound output.

To resolve this issue, it is recommended to uninstall any third-party audio software and rely on the default audio drivers provided by Dell.

Additionally, updating the latest audio drivers from Dell’s official website can also help in resolving speaker issues.

Is It Possible For A Virus Or Malware To Affect The Sound Output Of The Dell Xps 13?

A virus or malware can certainly affect the sound output of any computer, including the Dell XPS 13.

If you suspect that your speakers are not working due to a virus, there are a few troubleshooting steps you can take.

First, run a full virus scan on your computer using reputable antivirus software. If any viruses or malware are detected, remove them and restart your computer.

Next, check your audio settings to make sure that the correct playback device is selected and that the volume is turned up.

If these steps do not resolve the issue, it may be necessary to seek professional assistance from a technician who specializes in Dell XPS 13 speaker troubleshooting.

Can Multiple Audio Devices Connected To The Dell Xps 13 Cause Conflicts And Make The Speakers Stop Working?

When it comes to troubleshooting speaker issues with the Dell XPS 13, it’s important to consider audio device compatibility.

Multiple audio devices connected to the laptop can sometimes cause conflicts and make the speakers stop working.

To resolve this issue, users should check that all connected audio devices are compatible with the Dell XPS 13 and try disconnecting any unnecessary ones.

If the problem persists, further troubleshooting steps such as updating drivers or checking sound settings may be necessary.

Can The Dell Xps 13 Speakers Stop Working Due To Physical Damage, Such As Drops Or Water Spills?

When it comes to troubleshooting sound issues with the Dell XPS 13, it’s important to consider all possible causes for speaker failure.

While audio conflicts from multiple devices can cause issues, physical damage is also a common culprit. Drops or water spills can damage the internal components of the laptop and result in speaker malfunction.

In these cases, there are several speaker repair options available. First, check if the speakers are muted or if audio settings need to be adjusted. If that doesn’t work, try updating drivers or performing a system restore.

If none of these options work, it may be necessary to seek professional repair services.


In conclusion, troubleshooting the Dell XPS 13 speakers can be a daunting task, but it is important to eliminate all possible causes of the issue.

Disabling and enabling the audio driver may help fix the problem, as well as checking for third-party software conflicts and malware infections. Additionally, it is crucial to ensure that only one audio device is connected at a time to prevent any potential conflicts.

However, physical damage such as drops or water spills can also cause the Dell XPS 13 speakers to stop working. In this case, professional repair or replacement may be necessary.

By following these troubleshooting steps and taking necessary precautions, users can ensure that their Dell XPS 13 speakers are functioning properly and enjoy high-quality sound output from their devices.

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Solomon Omolabi is a seasoned IT professional with 10 years of industry expertise. As the owner of, he provides meticulously researched and comprehensive articles that effortlessly tackle any technical challenge. Solomon's contributions have earned him recognition on esteemed professional platforms, making him a trusted authority in resolving complex IT issues. Read more.

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