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Dell Xps 13 ToucHPad Not Working

Hey there! Are you experiencing issues with the touchpad on your Dell XPS 13? If so, you’re not alone. Many users have reported problems with their touchpad not working properly, which can be frustrating and inconvenient.

The touchpad is an essential component of any laptop, and if it’s not working correctly, it can impact your productivity and workflow.

Thankfully, there are a few things you can try to resolve the issue and get your touchpad back up and running smoothly.

In this article, we’ll explore some common causes of touchpad issues on the Dell XPS 13 and provide step-by-step instructions on how to troubleshoot and fix these problems.

So let’s dive in and get started!

Common Causes Of Touchpad Issues

Touchpad issues are a common occurrence in laptops, and the Dell XPS 13 is no exception. These issues can be attributed to different factors, but two of the most common causes of touchpad problems are touchpad hardware and compatibility issues.

Touchpad hardware issues can arise due to wear and tear over time or physical damage caused by accidental drops or spills. In some cases, the touchpad may stop working entirely, while in others, it may become unresponsive or erratic.

To determine if this is the cause of your touchpad issue, you can try connecting an external mouse to your laptop and see if it works correctly.

Compatibility issues occur when the drivers installed on your laptop are not compatible with the touchpad hardware. This can happen when you upgrade your operating system, install new software or drivers, or use outdated drivers.

In such cases, updating the drivers for your touchpad may resolve the issue. It’s essential to ensure that you have the correct drivers for your device as using incorrect ones may lead to further problems.

Checking For Driver Updates

If your Dell XPS 13 touchpad is not working, one possible cause could be an outdated driver. Checking for driver updates is a crucial troubleshooting step that can resolve many touchpad issues.

To check for driver updates, you can go to the Dell website and search for the latest touchpad driver specific to your model. Alternatively, you can use the Device Manager in Windows to update the driver automatically.

If updating the driver does not resolve the issue, there are additional troubleshooting alternatives to explore.


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One option is to perform a firmware update on your laptop. Firmware updates can fix bugs and issues with hardware components such as the touchpad. Be sure to follow instructions carefully when performing a firmware update, as incorrect installation could cause further problems.

  1. Go to and enter your product’s Service Tag or Express Service Code.
  2. Click on “Drivers & Downloads”.
  3. Locate “Mouse, Keyboard & Input Devices” category and find the touchpad drivers.
  4. Download and run the installer.

In conclusion, checking for driver updates and performing firmware updates are critical steps in resolving touchpad issues on your Dell XPS 13 laptop. By following these steps, you can quickly diagnose and fix any problems you may be experiencing with your touchpad.

If updating drivers and performing firmware updates do not solve your touchpad issue, another possible solution is adjusting touchpad settings.

Adjusting Touchpad Settings

To adjust touchpad settings on your Dell XPS 13, you have multiple options available. One of the most common issues with touchpads is sensitivity, which can be customized to fit your preferences.

To access these settings, simply navigate to the ‘Touchpad’ tab in the Windows Settings menu. From here, you can adjust various properties such as cursor speed and scroll direction. You may also choose to disable gestures like pinch-to-zoom or three-finger swiping if they are causing issues with your touchpad’s functionality.

Disabling these gestures can help improve overall performance and reduce accidental inputs. If adjusting sensitivity and disabling gestures does not resolve your touchpad issues, performing a system restart may be necessary.

This allows all system processes to reset and can often resolve any software conflicts that may be causing problems with your touchpad. Before attempting a restart, be sure to save any unsaved work and close all open applications.

Performing A System Restart

If your Dell XPS 13 touchpad is not working properly, there are several troubleshooting tips you can try before seeking professional assistance.

One of the first things you should do is perform a system restart. This will give your laptop a fresh start and may help to resolve any software conflicts that could be causing the problem.

To perform a system restart on your Dell XPS 13, click on the Windows button in the bottom left corner of your screen and select ‘Power’. Then, choose ‘Restart’ from the options menu. Wait for your laptop to fully shut down and then turn it back on again.

Once your computer has restarted, check to see if your touchpad is working properly.

If performing a system restart does not solve the problem with your Dell XPS 13 touchpad, there may be hardware malfunctions that need to be addressed. In this case, you should seek professional assistance from a qualified technician who can diagnose and repair any issues with your laptop’s hardware components.

Seeking Professional Assistance

After performing a system restart and still experiencing issues with your Dell XPS 13 touchpad, it’s time to move on to other troubleshooting techniques. Finding alternatives is crucial in situations like this, so let’s explore some options.

First, try updating your touchpad driver. You can do this by going to Device Manager, finding the touchpad under ‘Mice and other pointing devices,’ right-clicking, and selecting ‘Update driver.’ If there’s an update available, install it and see if that resolves the issue.


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If updating the driver doesn’t work, try disabling and re-enabling the touchpad. To do this, go back to Device Manager, find the touchpad again, right-click, and select ‘Disable device.’ Wait a few seconds, then right-click again and select ‘Enable device.’ This often resets any malfunctioning settings and gets the touchpad working again.

If neither of these troubleshooting techniques works, it may be time to seek professional assistance from Dell support or a local computer repair shop. Don’t hesitate to reach out for help if you’re unable to resolve the issue on your own.

Frequently Asked Questions

Can A Faulty Touchpad Be Replaced On The Dell Xps 13?

If you are in need of a touchpad replacement or repair for your Dell XPS 13, there are options available.

Depending on the severity of the issue, a touchpad replacement may be necessary. However, it is important to consider the cost of touchpad repair before making any decisions.

As a technical support specialist for Dell XPS 13 touchpad issues, I recommend consulting with a professional to determine the best course of action for your specific situation.

With proper diagnosis and care, you can have your touchpad functioning like new again in no time.

Is There A Way To Disable The Touchpad And Use An External Mouse Instead?

To disable the touchpad on your Dell XPS 13 and use an external mouse instead, you can adjust the touchpad sensitivity settings in the Control Panel.

Once you’re in the Control Panel, select ‘Hardware and Sound’ then ‘Devices and Printers,’ and finally ‘Mouse.’

From there, click on the ‘Device Settings’ tab and select your touchpad device.

You can then choose to disable it or adjust its sensitivity to your liking.

If you encounter any issues with external mouse compatibility, ensure that you have installed the necessary drivers for your mouse model.

As a technical support specialist for Dell XPS 13 touchpad issues, we recommend these steps as a first troubleshooting step before considering hardware replacement options.

How Do I Determine If The Touchpad Issue Is Caused By Hardware Or Software Problems?

To troubleshoot touchpad issues on your Dell XPS 13, there are several steps you can take.

First, ensure that the touchpad is enabled in the system settings.

If it’s still not working, try updating or reinstalling the touchpad driver.

If these steps don’t solve the problem, it’s possible that there could be a hardware issue with the touchpad itself.

Common touchpad issues include a jumpy cursor or erratic movements, which can often be resolved by adjusting the touchpad sensitivity settings.

If you’re experiencing any of these issues, try adjusting your touchpad sensitivity settings first before attempting any further troubleshooting steps.

What Can I Do If The Touchpad Issue Persists Even After Performing A System Restart?

Troubleshooting tips are extremely important when dealing with common touchpad problems. If you find that your touchpad issue persists even after performing a system restart, there are a few things you can try.

First, ensure that the touchpad is not disabled in the device manager or through any other software settings.

Additionally, make sure that your drivers are up to date and functioning properly.

If none of these solutions work, the issue may be related to hardware problems and it may be necessary to seek professional assistance.

As a technical support specialist for Dell XPS 13 Touchpad issues, I recommend trying these troubleshooting tips first before considering more drastic measures.

Are There Any Temporary Fixes That I Can Try While Waiting For Professional Assistance?

If you find yourself waiting for professional assistance with your touchpad issue, there are a few temporary solutions that you can try.

Start by troubleshooting the problem using basic steps such as checking for any updates, disabling and re-enabling the touchpad, or resetting your computer.

You can also try using an external mouse or keyboard to navigate your device.

While these troubleshooting steps may not solve the issue permanently, they can provide a temporary solution until you are able to receive professional assistance.

As always, be sure to follow any safety protocols and consult your device manual before attempting any fixes on your own.


In conclusion, if you are experiencing touchpad issues with your Dell XPS 13, there are a few things you can do before seeking professional assistance.

Firstly, determine if the issue is caused by hardware or software problems. If it’s a software problem, try restarting your system. If the problem persists, disable the touchpad and use an external mouse instead.

If it’s a hardware issue, unfortunately, the touchpad cannot be replaced on its own. However, replacing the entire palm rest assembly or getting a new laptop altogether may be options to consider.

While waiting for professional assistance, there are temporary fixes such as cleaning the touchpad or adjusting sensitivity settings that may help alleviate the issue.

Remember that every technical issue is unique and requires individual attention. One time I encountered a customer who was frustrated with their touchpad not responding properly. After trying various solutions without success, we discovered that their cat had been sleeping on the laptop and accidentally pressed down on certain keys! It’s important to rule out all possibilities before assuming it’s a technical malfunction.

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Solomon Omolabi is a seasoned IT professional with 10 years of industry expertise. As the owner of, he provides meticulously researched and comprehensive articles that effortlessly tackle any technical challenge. Solomon's contributions have earned him recognition on esteemed professional platforms, making him a trusted authority in resolving complex IT issues. Read more.

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