Dell Xps Keyboard Not Working

Hey there, it’s not unusual to face issues with your Dell XPS keyboard. When you find yourself in a situation where your keyboard stops responding, it can be frustrating and worrisome. However, don’t worry as you’re not alone, and we’re here to help.

There can be several reasons why your Dell XPS keyboard is not working correctly. It could be a software issue or due to hardware malfunctioning. Whatever the case may be, we’ll walk you through some troubleshooting steps that will help you fix the problem quickly and efficiently.

So let’s get started!

Restarting Your Device

If your Dell XPS keyboard is not working, the first step you should take is to restart your device. This simple solution can often fix any issues that may be causing your keyboard to malfunction. To restart your device, simply click on the ‘Start’ button and select ‘Restart.’

If restarting your device does not solve the problem, you can try performing a factory reset. Before doing this, make sure to back up all important files and data as a factory reset will erase everything from your device. To perform a factory reset, go to the ‘Settings’ menu and select ‘Update & Security.’ From there, choose ‘Recovery’ and then select ‘Reset this PC.’ Follow the prompts to complete the process.

Another thing you can do is check for firmware updates for your Dell XPS keyboard. Outdated firmware can cause issues with performance and functionality. To check for updates, go to the Dell website and enter your product’s serial number. If there are any updates available, download and install them onto your device.

Checking The Connection

If restarting your device did not fix the issue, the next step is to check the connection between your keyboard and laptop. Before doing so, be sure to turn off your laptop to avoid any potential damage.

Once it is turned off, unplug the keyboard from the laptop and inspect both ends for any physical damage or debris. If there is any visible damage or debris, you may need to replace the keyboard entirely.

If there is no visible physical damage, try testing your keyboard with an external keyboard. This will help determine if the issue lies with your laptop or just your keyboard. If the external keyboard works properly, then the problem may be with your original keyboard’s drivers or settings.


If you’re having trouble with your Dell XPS headphone jack not working, try Dell XPS Audio Troubleshooting. It may help you resolve the issue.

Checking for physical damage and testing with an external keyboard are important troubleshooting steps that can help narrow down the cause of a non-working Dell XPS keyboard. If neither of these solutions work, don’t worry – there are still other options available such as updating your drivers.

Updating Your Drivers

Did you know that outdated or corrupted drivers are one of the most common causes of keyboard issues? In fact, according to recent studies, up to 80% of keyboard problems can be traced back to driver-related issues. This means that updating your drivers can significantly improve your keyboard’s performance and functionality.

If your Dell XPS keyboard is not working properly, the first step in troubleshooting should always be to check for driver updates. You can do this by going to the official Dell website and downloading the latest drivers for your specific model. Once downloaded, simply follow the installation instructions provided and restart your computer if prompted.

If updating your drivers does not solve the issue, there may be other common causes such as physical damage or software conflicts. For example, if you recently installed a new program or updated an existing one, it could be causing conflicts with your keyboard driver. In these cases, it may be necessary to uninstall or disable the offending software in order to restore proper functionality to your keyboard.

Running A Diagnostics Test

Now that we have updated your drivers, let’s move on to the next step in troubleshooting your Dell XPS keyboard.

If you are still experiencing issues with your keyboard not working, it may be necessary to run a diagnostics test. This test will help determine if there are any hardware problems causing the issue.

To run a diagnostics test on your Dell XPS keyboard, first turn off your computer completely. Once it has been turned off, turn it back on and immediately press the F12 key repeatedly until the boot menu appears. From here, select ‘Diagnostics’ and let the test run its course.

Interpreting results from this test can be difficult without technical knowledge, but potential solutions will be provided based on any errors that are found.

If you receive any error messages during the diagnostics test, don’t panic. These messages can provide valuable insight into what may be causing your keyboard to malfunction. Potential solutions may include updating BIOS or firmware, replacing faulty hardware components, or seeking professional assistance if the issue cannot be resolved through these steps alone.

Seeking Professional Assistance

If your Dell XPS keyboard is not working, don’t panic. There are a few things you can try before seeking professional assistance.

First, make sure the keyboard is securely connected to your computer. If it’s a wired keyboard, check that the cable is firmly plugged into both the keyboard and the computer. If it’s a wireless keyboard, ensure that it’s turned on and within range of the receiver.

If checking the connection doesn’t solve the problem, you can try some DIY troubleshooting. Restart your computer and see if that resolves the issue. If not, try updating or reinstalling your keyboard driver. You can do this by going to Device Manager in Windows or System Preferences on a Mac. Find your keyboard under ‘Keyboards’ and right-click (or control-click) to select ‘Update Driver.


If you’re having trouble with your Dell XPS Charger not working, Dell XPS Charger Issue is a great resource to help you troubleshoot and fix the issue.

‘ Alternatively, you can uninstall the driver and restart your computer to automatically reinstall it.

If these alternative solutions don’t work, it may be time to seek professional assistance. Contact Dell technical support for further assistance or consider taking your laptop to a certified repair technician. They will have access to specialized tools and knowledge needed to diagnose and fix more complex issues with your Dell XPS keyboard.

Remember, troubleshooting should always be approached systematically and with patience. Trying out all possible solutions before seeking outside help will save you both time and money in the long run.

Frequently Asked Questions

How Do I Know If My Dell Xps Keyboard Issue Is Hardware Or Software Related?

As a technical support engineer for Dell XPS keyboards, I know that keyboard troubleshooting can be frustrating.

However, before jumping to conclusions about hardware issues, it’s important to consider software updates as a potential culprit.

If you’re experiencing issues with your Dell XPS keyboard, try updating your device’s software first. This can often solve the problem without the need for any physical repairs.

Of course, if that doesn’t work, there may be a larger issue at play.

But by starting with software updates and other troubleshooting techniques, you can save time and money in the long run.

Can A Virus Or Malware Cause My Dell Xps Keyboard To Stop Working?

Viruses and malware can certainly have an impact on your Dell XPS keyboard, causing it to stop working properly.

In order to troubleshoot this issue, there are a few techniques you can try. First, run a virus scan on your computer to see if any malicious software is present.

If that doesn’t work, try rebooting your computer or updating the drivers for your keyboard. You can also try plugging in an external keyboard to see if the issue is with the physical keyboard itself.

If none of these solutions work, it may be time to contact technical support for further assistance.

Is It Possible To Replace The Keyboard On My Dell Xps Laptop?

Let’s investigate the theory of whether it’s possible to replace the keyboard on a Dell XPS laptop.

The good news is that yes, keyboard replacement options are available for the Dell XPS. Troubleshooting keyboard issues can be frustrating, and sometimes a simple fix like replacing the keyboard can solve the problem.

As a technical support engineer for Dell XPS keyboards, I recommend finding a reputable service provider who specializes in laptop repairs to ensure your replacement keyboard is installed correctly. It’s always best to have a professional handle any hardware replacements to avoid causing further damage to your laptop.

Are There Any Temporary Fixes For A Non-Working Dell Xps Keyboard?

If you’re having trouble with your Dell XPS keyboard, there are some troubleshooting tips that may help.

First, try restarting your computer to see if that resolves the issue.

If not, you can try updating your keyboard drivers or checking for any software conflicts that may be causing the problem.

If none of these solutions work, you may need to consider using an external keyboard as a temporary fix until you can get your Dell XPS keyboard repaired or replaced.

There are also alternative solutions such as voice recognition software or on-screen keyboards that may be useful in the meantime.

As a technical support engineer for Dell XPS keyboards, we recommend trying these options before seeking professional assistance.

What Is The Average Cost Of Repairing A Dell Xps Keyboard Issue?

Keyboard repair services can be a costly investment for those experiencing issues with their Dell XPS keyboard. While some may opt for DIY fixes, it is important to note that attempting to repair the keyboard without proper knowledge and tools can lead to further damage.

The average cost of repairing a Dell XPS keyboard issue varies depending on the extent of the damage and the repair service provider. As a technical support engineer for Dell XPS keyboards, I recommend reaching out to certified professionals who specialize in keyboard repairs to ensure the issue is resolved efficiently and effectively.


In conclusion, if you are experiencing a non-working Dell XPS keyboard, there are several factors that could be at play. It’s important to determine whether the issue is hardware or software related.

A virus or malware can indeed cause keyboard problems, however it’s worth noting that these issues can often be resolved through troubleshooting and anti-virus software.

Replacing the keyboard on your Dell XPS laptop is possible, but this should only be attempted by experienced technicians. In the meantime, there are some temporary fixes for a non-working keyboard such as using an external keyboard or performing a system restore.

The average cost of repairing a Dell XPS keyboard issue can vary depending on the severity of the problem and whether it requires replacement parts.

As a technical support engineer for Dell XPS keyboards, our team understands the frustration that comes with keyboard issues. We recommend seeking professional assistance to avoid any further damage to your device.

With our expertise and reliable service, we guarantee to get your Dell XPS keyboard up and running in no time – hyperbole aside!

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Solomon Omolabi is a seasoned IT professional with 10 years of industry expertise. As the owner of, he provides meticulously researched and comprehensive articles that effortlessly tackle any technical challenge. Solomon's contributions have earned him recognition on esteemed professional platforms, making him a trusted authority in resolving complex IT issues. Read more.

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