Dell Xps Trackpad Not Working

Welcome to this article, where we will be discussing an issue that has been reported by some Dell XPS users: the trackpad not working. As a technical support engineer at Dell, we understand how frustrating it can be when your device does not function properly. We are here to help you troubleshoot and resolve the problem.

The Dell XPS is a high-end laptop that is known for its sleek design and powerful performance. However, some users have encountered a problem with their trackpad not responding or working as expected.

This issue can be caused by various reasons, such as outdated drivers, software glitches, hardware malfunctions, or settings misconfigurations. In this article, we will guide you through some troubleshooting steps to diagnose and fix the trackpad issue on your Dell XPS laptop.

Diagnosing The Issue: Identifying The Root Cause

Imagine you’re cruising down a winding road, enjoying the scenery and fresh air. Suddenly, your car loses control and veers off the road. Panic sets in as you try to figure out what went wrong.

This is similar to what may be happening with your Dell XPS trackpad not working. But don’t fret just yet – we’ll help you identify the root cause and get back on track.

Possible solutions to fix this issue include updating drivers and software, checking for physical damage or debris, adjusting settings, or restarting your computer. However, before trying these troubleshooting steps, it’s important to first identify the root cause of the problem.

One common culprit of a malfunctioning trackpad is outdated drivers or software. It’s possible that your device is not communicating properly with your computer due to compatibility issues or missing updates. In the next section, we’ll discuss how to update these essential components and ensure proper functionality of your Dell XPS trackpad.

Updating Drivers And Software

To resolve the issue of a non-working trackpad on your Dell XPS, one of the common solutions is to update your drivers and software.

Drivers are crucial components that allow devices to communicate with your computer’s operating system. If they become outdated or corrupted, it can result in device malfunctions such as your trackpad not working correctly.

To begin troubleshooting this issue, you should check if there are any available updates for your Dell XPS drivers and software. You can do this by visiting the Dell website and checking for driver updates specific to your device model.

If any updates are available, download and install them onto your computer. After updating, restart your computer and check if the trackpad is now functioning correctly.

If updating drivers and software does not fix the problem, there may be other underlying issues causing the malfunction.


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To further troubleshoot this issue, you can move on to checking for hardware malfunctions.

Checking For Hardware Malfunctions

First off, let’s test the connections to make sure everything is properly connected.

After that, we’ll inspect the components to see if there’s any visible damage.

We’ll also evaluate the power supply to make sure it’s supplying enough power to the system.

If the connections are fine, the components are undamaged, and the power supply is good, we can rule out hardware issues.

Let’s go through these steps together and find out what’s causing the trackpad to not work.

Testing Connections

Hey there! It’s frustrating when your Dell XPS trackpad suddenly stops working. The first step to resolving the issue is to test the connections between the trackpad and device.

Start by cleaning the trackpad with a soft cloth or a microfiber towel. Oily residue or dirt on the surface can cause issues with responsiveness.

Next, check for any loose connections between the trackpad and motherboard. If you’re comfortable doing so, you can open up your laptop and check for any visible damage or disconnections.

If cleaning and checking connections doesn’t work, try resetting your device settings. Go to ‘Settings’ > ‘Devices’ > ‘Mouse & touchpad’ and click on ‘Reset’. This will restore default settings and may resolve any software conflicts that are causing the issue.

Keep in mind that if these steps do not solve the problem, it may be necessary to contact Dell technical support for further assistance. We’re always here to help!

Inspecting Components

Alright, if cleaning and checking the connections still doesn’t solve the issue with your Dell XPS trackpad, it’s time to inspect the components for any hardware malfunctions. This can be done by opening up your laptop and examining the internal components.

Firstly, check the battery. If it’s not functioning properly or needs replacement, it can cause issues with the trackpad. Replace the battery if necessary and observe if that solves the problem.

Secondly, inspect the trackpad itself for any visible damage or wear and tear. Check for loose wires or a damaged ribbon cable that connects to the motherboard. If you find any damages, replace them accordingly.

Remember that hardware issues require technical expertise to resolve properly. If you’re not comfortable inspecting or replacing components yourself, don’t hesitate to reach out to Dell technical support for assistance in resolving these issues.

Evaluating Power Supply

Alright, we’ve covered inspecting the battery and trackpad for hardware malfunctions in our previous subtopic. However, if you’re still encountering issues with your Dell XPS trackpad, it’s time to move on to evaluating the power supply. This involves checking voltage levels and troubleshooting circuitry to identify any potential problems.

To check the voltage, you’ll need a multimeter or voltmeter. Start by disconnecting your laptop from any power source and removing the battery. Then, connect your meter to the DC socket where your laptop charger is usually plugged in. Check if the voltage levels match what’s written on your charger’s label. If it doesn’t, there may be an issue with your power supply.

Next, it’s time to troubleshoot circuitry. Inspect the charging port and its connections for any visible damages or debris that may cause a short circuit. If everything looks fine on the outside, you’ll need to open up your laptop and examine the internal components for any damages or loose connections.

Remember that evaluating power supply requires technical expertise as well. If you’re not comfortable doing this yourself, don’t hesitate to reach out to Dell technical support for assistance in resolving these issues.

Adjusting Trackpad Settings

As we have confirmed that there are no hardware malfunctions with your Dell XPS, we can now proceed to adjust the trackpad settings to resolve the issue.

One common reason for a non-working trackpad is incorrect sensitivity settings. Therefore, we will start by adjusting the trackpad sensitivity.

To adjust the trackpad sensitivity, go to the Control Panel and search for ‘Mouse’. Click on ‘Mouse’ and select the ‘Pointer Options’ tab. Here, you will find various options to adjust the pointer speed and motion.


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Lowering or increasing the pointer speed can help resolve issues with trackpad responsiveness.

Another feature of Dell XPS trackpads is multi-touch gestures. These gestures allow users to perform various actions such as zooming in or out, scrolling, and switching between apps using only their fingers. If your trackpad is not working correctly, it may be due to incorrect multi-touch gesture settings. To check these settings, go to the ‘Touchpad’ tab in the Mouse Properties window and ensure that all desired gestures are enabled.

If adjusting these settings does not resolve your issue with the Dell XPS trackpad not working, please contact our technical support team for further assistance. Our team of experts will be happy to assist you in resolving any issues related to your Dell products.

Contacting Technical Support For Further Assistance

Technical Support for Further Assistance:

If the trackpad on your Dell XPS is still not working after following the troubleshooting steps, it may be time to contact technical support. Our team of experienced engineers is ready to help you resolve any issues you may have with your device.

Common Trackpad Issues:

Before contacting technical support, it may be helpful to review some common trackpad issues that can occur. Here are a few examples:

  • The trackpad cursor moves erratically or jumps around
  • The trackpad does not respond to touch or clicks
  • The trackpad buttons are unresponsive

Contacting Technical Support:

If you have followed the troubleshooting steps and continue to experience problems with your Dell XPS trackpad, please reach out to our technical support team. We are available by phone, email, or online chat 24/7 to provide you with assistance and help resolve any issues you may be having with your device. Our goal is to ensure that you get the most out of your Dell XPS and enjoy a seamless computing experience.

Frequently Asked Questions

How Do I Reset My Dell Xps Laptop To Factory Settings?

To reset your Dell XPS laptop to factory settings, you can use the built-in resetting procedure.

First, make sure to back up all important data and files as the resetting process will erase everything.

Once you have saved your backup options, shut down your computer completely.

Next, power it back on and repeatedly press the F8 key until the Advanced Boot Options screen appears.

From there, select ‘Repair Your Computer’ and follow the on-screen instructions to reset your Dell XPS laptop to its factory settings.

Keep in mind that this process will take some time and you may need to reinstall any programs or applications that were not included with the original operating system.

Can I Use An External Mouse Instead Of The Trackpad?

As a technical support engineer for Dell, I understand that sometimes trackpad connectivity issues can be frustrating.

However, there are several trackpad alternatives available to enhance your user experience.

One such option is using an external mouse, which can provide more precision and control than the trackpad.

If you’re experiencing trouble with your trackpad, try troubleshooting the issue by updating drivers or resetting the device.

As always, if you need further assistance with your Dell XPS laptop or any other product, our team is always here to help.

Is There A Way To Disable The Trackpad On My Dell Xps Laptop?

If you’re looking to disable the trackpad on your Dell XPS laptop, there are a few alternative solutions available.

Firstly, you can use an external mouse instead of the trackpad, which is a simple and effective solution for many users.

Another option is to go into your device’s settings and disable the trackpad manually. To do this, simply navigate to your Control Panel or Settings menu and look for the ‘Mouse’ section. From here, you should be able to select ‘Disable’ or ‘Turn off’ for your trackpad functionality.

If you have any trouble with this process, please don’t hesitate to contact our technical support team for further assistance.

Why Is My Dell Xps Laptop Overheating And How Does It Affect The Trackpad?

If you’re experiencing overheating issues with your Dell XPS laptop, it can definitely affect the trackpad’s performance. The trackpad is often placed near the heat-generating components of the laptop, which means that excessive heat can cause damage to its internal mechanisms.

Common solutions for overheating include cleaning out dust and debris from the fans and vents, disabling unnecessary background processes, and adjusting power settings. If these solutions don’t work, it may be necessary to replace the trackpad altogether.

Keep in mind that the cost of a trackpad replacement can vary depending on your specific model and where you purchase the replacement part from. As a technical support engineer for Dell, I highly recommend reaching out to our customer support team if you’re experiencing any issues with your Dell XPS laptop.

Can I Replace The Trackpad On My Dell Xps Laptop Myself?

Replacing the trackpad on your Dell XPS laptop can be a daunting task, but with the right DIY guide, it can be done without breaking the bank. The cost of trackpad replacement varies depending on your model, but you can save money by doing it yourself.

Our technical support engineers have created a step-by-step guide to help you replace your trackpad with ease. From removing the old trackpad to installing the new one, our guide provides all the information you need to successfully replace your Dell XPS laptop’s trackpad.

So why spend more when you can do it yourself? Follow our DIY guide and save money while enjoying a fully functional trackpad on your Dell XPS laptop.


In conclusion, if you are experiencing issues with your Dell XPS trackpad not working, there are a few solutions to consider.

First, resetting your laptop to factory settings may help resolve any software-related issues.

Alternatively, using an external mouse or disabling the trackpad altogether can provide a temporary solution.

However, if your laptop is overheating, this can also affect the performance of the trackpad.

In this case, it may be necessary to address the root cause of the overheating issue by cleaning out any dust or debris from the fan or seeking professional assistance.

Remember, replacing the trackpad on your Dell XPS laptop is not recommended as it requires technical expertise and may void your warranty.

We at Dell are always here to assist you with any technical difficulties you may face with your device.

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Solomon Omolabi is a seasoned IT professional with 10 years of industry expertise. As the owner of, he provides meticulously researched and comprehensive articles that effortlessly tackle any technical challenge. Solomon's contributions have earned him recognition on esteemed professional platforms, making him a trusted authority in resolving complex IT issues. Read more.

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