How to Cancel Verizon Fios: Easy Steps to a Hassle-Free Process

Hey there!

So, you’re thinking about canceling your Verizon Fios service, huh? Well, let me tell you, it’s not as daunting as it may seem. In fact, I’ve got some easy steps that will make the whole process hassle-free.

From verifying your account information to scheduling equipment return, I’ll guide you through each and every step.

So, grab a cup of coffee, sit back, and let’s get this cancellation done smoothly.

Key Takeaways

  • Thoroughly review contract terms and conditions, including cancellation policy and equipment return requirements.
  • Calculate the cost of cancelling Verizon Fios, considering early termination fees, equipment charges, pro-rated charges, and outstanding bills.
  • Explore options to avoid termination fees, such as moving to a non-serviceable area or providing documentation for military deployment.
  • Follow the efficient cancellation process by gathering account information, contacting customer service, completing the cancellation process, scheduling equipment return, and confirming the cancellation and final bill.

Verify Account Information

To cancel your Verizon Fios service, you’ll need to verify your account information. This includes providing your account number and personal details. Verifying your account information is crucial to ensure a smooth cancellation process and proper account closure.

You can verify your account information either online or over the phone. If you choose to cancel online, you’ll be prompted to enter your account number and personal details, such as your name, address, and contact information. This information is necessary for the verification process and to confirm that you are the account holder. Once you’ve provided all the required information, you’ll receive a confirmation email or notification.

If you prefer to cancel over the phone, you can contact the customer service hotline. A representative will guide you through the verification process by asking for your account number and personal details. It’s important to have this information readily available to ensure a smooth cancellation process.

Verifying your account information is an essential step in canceling your Verizon Fios service. It helps protect your account from unauthorized changes and ensures that your cancellation request is processed correctly. By providing your account number and personal details, you’re confirming your identity as the account holder and allowing Verizon to close your account.

Review Contract Terms and Conditions

Before proceeding, it’s important to thoroughly review the contract terms and conditions. As a former Verizon Fios customer, I understand the importance of understanding the terms of the contract before attempting to cancel your service. The contract outlines the rights and obligations of both parties involved and provides valuable information regarding cancellation fees, equipment return policies, and any other potential charges that may be incurred during the cancellation process. By reviewing the contract terms and conditions, you can ensure a smooth and hassle-free cancellation experience.

When reviewing the contract, pay close attention to the cancellation policy. This will outline the specific steps you need to take in order to cancel your Verizon Fios service. It’s important to follow these steps precisely to avoid any unnecessary fees or complications. Additionally, take note of any equipment that needs to be returned and the deadline for its return. Failure to return equipment on time may result in additional charges.

Another important aspect of the contract to review is any potential early termination fees. These fees are typically applicable if you cancel your service before the agreed-upon contract term has ended. Understanding these fees will help you make an informed decision about whether or not to proceed with the cancellation.

Understand Early Termination Fees

When it comes to canceling a contract, there are a few important factors to consider.

Firstly, the cost of cancellation can vary depending on the terms outlined in the contract.

Secondly, the length of the contract can have implications on the termination fees you may be required to pay.

Lastly, it’s worth exploring if there are any options to waive termination fees, such as negotiating with the service provider or taking advantage of specific clauses in the contract.

Understanding these key points can help you navigate the process of canceling a contract more effectively.

Cost of Cancellation

Calculating the cost of cancelling Verizon Fios can help you determine if it’s financially feasible for you. Here are three things to consider when assessing the cost of cancellation:

  1. Early Termination Fees (ETFs): Verizon Fios typically charges an ETF if you cancel your contract before the agreed-upon term. This fee can vary depending on how many months are left on your contract and the specific terms of your agreement.
  2. Equipment Charges: Verizon Fios may require you to return their equipment upon cancellation. Failure to do so can result in additional charges. Make sure to check if there are any fees associated with returning the equipment.
  3. Pro-rated charges: Verizon Fios may charge you for the days or months of service you have used up until the cancellation date. This can include any outstanding bills, taxes, or fees.

Contract Length Implications

To determine whether or not a long-term contract is right for you, it’s important to consider the implications of the contract length.

When signing a long-term contract, such as a two-year agreement with a service provider, there are certain factors to keep in mind.

Firstly, you need to evaluate your future plans and assess whether you will be staying in the same location for the duration of the contract. Moving before the contract ends could result in hefty cancellation fees.

Additionally, consider the potential changes in your needs and preferences over time. Technology and service offerings evolve rapidly, and being locked into a long-term contract may limit your ability to switch to better options that may arise.

It’s crucial to carefully weigh the long-term implications before committing to a lengthy contract.

Waiving Termination Fees

There are options available for customers who want to avoid paying termination fees. Verizon offers some ways to waive these fees if you are looking to cancel your Fios service. Here are three options you can consider:

  1. Moving to a non-serviceable area: If you are moving to an area where Verizon Fios is not available, you may be able to cancel your service without incurring any termination fees. Make sure to provide proof of your new address to Verizon.
  2. Military Deployment: If you or a family member is being deployed for military service, Verizon offers an option to waive termination fees. You will need to provide documentation of the deployment to qualify for this exemption.
  3. Service Disruption: In the event of prolonged service disruptions or constant technical issues, you may be eligible for fee waivers. Contact Verizon customer service and explain your situation to explore this option further.

Remember to check with Verizon directly for specific details and requirements regarding fee waivers.

Gather Necessary Documentation

First, make sure you have all the necessary documentation ready to cancel your Verizon Fios service hassle-free. It’s important to have everything in order to ensure a smooth and efficient cancellation process. Gathering the required documentation will help you avoid any unnecessary delays or complications.

To cancel your Verizon Fios service, you will need to provide your account information, including your account number and the name associated with the account. This information is crucial as it helps Verizon identify your specific account and ensures that your cancellation request is processed accurately.

Additionally, you may be required to provide proof of identification, such as a government-issued ID or driver’s license. This is done to verify your identity and protect against any potential fraudulent activity.

It’s also a good idea to have any relevant billing statements or invoices handy. These documents can help resolve any billing discrepancies or outstanding charges that may arise during the cancellation process.

Lastly, make sure to gather any equipment that belongs to Verizon, such as routers or set-top boxes. Returning these items promptly will prevent any additional charges or penalties from being applied to your account.

By having all the necessary documentation ready, you can streamline the cancellation process and minimize any potential complications. Remember to keep copies of all the documents you provide for your records.

If you have any questions or concerns about the documentation required for cancelling your Verizon Fios service, don’t hesitate to reach out to Verizon’s customer service. They will be able to provide you with specific guidance tailored to your situation.

Contact Verizon Customer Service

When it comes to cancelling your Verizon Fios service, efficiency is key. In this discussion, I will highlight the importance of an efficient cancellation process and the availability of customer support throughout the entire process.

Having a smooth and hassle-free cancellation process ensures that customers can easily terminate their service without any unnecessary delays or complications.

Additionally, having readily available customer support ensures that any questions or concerns can be addressed promptly, providing a seamless experience for customers looking to cancel their Verizon Fios service.

Efficient Cancellation Process

To efficiently cancel your Verizon Fios, you’ll need to gather all necessary account information and contact customer service. Cancelling your service can be a smooth and hassle-free process if you follow these steps:

  1. Gather Account Information: Before contacting customer service, make sure you have your account number, billing address, and any other relevant details ready. This will help expedite the cancellation process.
  2. Contact Customer Service: Reach out to Verizon Fios customer service through their designated phone number or online chat. Be prepared to provide your account information and explain your reason for cancellation.
  3. Follow Instructions: Listen carefully to the customer service representative and follow their instructions to complete the cancellation process. They may ask for additional information or provide you with any necessary steps to finalize the cancellation.

Customer Support Availability

If you have any questions or need assistance, customer support is available to help you. We understand that canceling a service can sometimes be overwhelming, and we want to ensure that you have the support you need throughout the process. Verizon Fios offers comprehensive customer support to guide you every step of the way. Whether you have questions about the cancellation process, need help with your account, or want to explore other options, our dedicated team of experts is here for you. To further assist you, below is a helpful table summarizing the various ways you can reach out to our customer support team:

Method of Contact Availability
Phone 24/7
Live Chat Monday to Friday, 9am-9pm EST
Email 24/7

We strive to provide a seamless experience for our customers, even when it comes to canceling our services. So, rest assured that our customer support team is here to assist you with any questions or concerns you may have.

Request Cancellation

You can easily request cancellation of your Verizon Fios service online or by calling customer support. Cancelling your service is a straightforward process that can be done with just a few clicks or a quick phone call. Here are the steps to follow for a hassle-free cancellation:

  1. Online Cancellation: Log in to your Verizon Fios account on their website. Navigate to the ‘Account Management’ section and look for the option to cancel your service. Fill out the required information and submit your cancellation request. Verizon will typically send you a confirmation email to confirm the cancellation.
  2. Calling Customer Support: If you prefer speaking to a representative, you can call Verizon’s customer support hotline. Dial the number provided on their website and follow the prompts to reach the cancellation department. Explain your intention to cancel the Fios service and provide any necessary information they may ask for. The representative will guide you through the process and confirm the cancellation.
  3. Returning Equipment: After requesting cancellation, you may need to return any rented equipment, such as routers or set-top boxes. Verizon will provide instructions on how to return the items, including any prepaid shipping labels if needed. Make sure to return the equipment promptly to avoid any additional charges.

Remember to keep a record of your cancellation request, including any confirmation numbers or emails, for your reference. It’s also a good idea to check your final bill to ensure that you are no longer being charged for the Fios service. Cancelling your Verizon Fios service can be a smooth and hassle-free experience when you follow these steps.

Schedule Equipment Return

When it comes to returning equipment to Verizon Fios, it is important to be aware of the return deadline and process.

The return deadline usually falls within 30 days after canceling the service, and it is crucial to return the equipment within this timeframe to avoid any additional charges.

Additionally, it is important to take responsibility for any possible equipment damage that may occur during the return process, as it could result in additional fees or charges.

Return Deadline and Process

The return deadline for canceling Verizon Fios is approaching, so it’s important to understand the process. Canceling your Verizon Fios service can be done easily and hassle-free, ensuring a smooth transition. Here are three important things to keep in mind:

  1. Know the deadline: Verizon Fios has a specific deadline for canceling your service without incurring any additional charges. Make sure to check your contract or contact customer service to find out the exact date.
  2. Return your equipment: Verizon Fios requires you to return any rented equipment, such as routers or set-top boxes. Make sure to package them securely and include all accessories. You can either drop them off at a Verizon store or schedule a pickup.
  3. Cancel your service: To cancel your Verizon Fios service, you can either call their customer service or submit a cancellation request online. Be prepared to provide your account information and the reason for canceling.

Understanding the return deadline and following the proper cancellation process will ensure a seamless experience when canceling your Verizon Fios service.

Equipment Damage Responsibility

If your rented equipment gets damaged, it’s important to contact Verizon Fios customer service for assistance. Whether it’s a cracked remote control or a malfunctioning modem, they are there to help resolve the issue.

When you reach out to them, be sure to provide a detailed explanation of the damage and any relevant information. Verizon Fios customer service representatives are knowledgeable and experienced in handling equipment-related concerns. They will guide you through the process of either repairing or replacing the damaged equipment.

It’s crucial to address the issue promptly to avoid any additional charges or disruptions in your service. By contacting Verizon Fios customer service, you can ensure a smooth resolution and maintain a hassle-free experience with your rented equipment.

Confirm Cancellation and Final Bill

Once you’re ready to cancel your Verizon Fios service, don’t forget to check your final bill and confirm the cancellation. This step is crucial to ensure a smooth and hassle-free process.

Here are three important things to keep in mind when confirming your cancellation and reviewing your final bill:

  1. Double-check the cancellation date: When canceling your Verizon Fios service, it’s essential to confirm the exact date your service will be terminated. This ensures that you won’t be charged for any additional days beyond your desired cancellation date. Take note of this date and mark it on your calendar to avoid any confusion.
  2. Review your final bill: After canceling your Verizon Fios service, you will receive a final bill. It’s important to carefully review this bill to ensure accuracy. Check for any outstanding balances, equipment charges, or early termination fees. If you notice any discrepancies, don’t hesitate to contact Verizon’s customer service to resolve the issue promptly.
  3. Return the equipment: Verizon Fios requires customers to return their equipment upon cancellation. This includes the modem, router, set-top boxes, and any other devices provided by Verizon. Make sure to follow the proper instructions for returning the equipment to avoid any additional charges. Keep records of the return, such as tracking numbers or receipts, as proof of the equipment’s successful return.

Cancel Auto-Pay and Paperless Billing

Now that you’ve confirmed your cancellation and settled your final bill, the next step in the process of canceling Verizon Fios is to cancel auto-pay and paperless billing. This is an important step to ensure that you don’t continue to be charged for services you no longer want or need.

To cancel auto-pay, you’ll need to log in to your Verizon Fios account online. Once you’re logged in, navigate to the ‘Billing’ section and look for the option to manage your payment settings. From there, you can easily turn off auto-pay by following the prompts. It’s important to note that if you have multiple services bundled with Verizon, you may need to cancel auto-pay for each individual service separately.

In addition to canceling auto-pay, you’ll also want to cancel paperless billing if you had previously opted for this option. This can typically be done in the same ‘Billing’ section of your online account. Look for the option to manage your billing preferences and select the option to receive paper bills instead.

By canceling auto-pay and paperless billing, you are taking control of your account and ensuring that you won’t be billed for services you no longer use. It’s a simple step that can save you from any potential financial headaches down the road.

Follow Up and Ensure Cancellation Completion

To make sure your cancellation is fully completed, it’s important to double-check your account and contact Verizon’s customer support if you have any concerns or questions. Cancelling any service can be a complex process, so it’s crucial to follow up and ensure that everything is taken care of properly. Here are three essential steps to follow to ensure your cancellation is completed successfully:

  1. Verify Your Account Details: Before contacting Verizon’s customer support, take the time to gather all relevant information about your account. This includes your account number, billing address, and any other account-specific details. Having this information readily available will help expedite the cancellation process and avoid any potential delays.
  2. Reach Out to Customer Support: Once you have your account details, get in touch with Verizon’s customer support team. You can reach them through various channels, such as phone, online chat, or email. Explain that you would like to cancel your Verizon Fios service and provide them with your account information. They will guide you through the cancellation process and address any concerns or questions you may have.
  3. Confirm Cancellation Completion: After contacting customer support, it’s important to follow up and confirm that your cancellation has been processed successfully. Ask for confirmation in writing or through email, so you have a record of the cancellation. This will give you peace of mind and ensure that there are no surprises in the future.

Frequently Asked Questions

Can I Cancel My Verizon Fios Service Online or Do I Have to Call Customer Service?

I can cancel my Verizon Fios service online or by calling customer service. It’s a hassle-free process either way. Verizon offers multiple options to ensure convenience for their customers.

Will I Be Charged Any Fees for Canceling My Verizon Fios Service Before the End of My Contract?

Yes, there may be fees for canceling Verizon Fios service before the contract end. It’s important to review the terms of your agreement for specific details on any potential charges.

How Long Does It Typically Take for Verizon to Process a Cancellation Request?

Typically, it takes Verizon a few business days to process a cancellation request. They aim to make the process hassle-free and ensure that customers are promptly taken care of.

What Happens if I Don’t Return the Equipment After Canceling My Verizon Fios Service?

If I don’t return the equipment after canceling my Verizon Fios service, they may charge me a fee. It’s important to return the equipment to avoid any additional costs and ensure a smooth cancellation process.

Can I Keep My Verizon Email Address After Canceling My Fios Service?

Yes, you can keep your Verizon email address after canceling your Fios service. Verizon offers a separate email service called, which allows you to keep your email address even if you no longer have Fios.


Canceling your Verizon Fios service has never been easier! Just follow these simple steps and you’ll be on your way to a hassle-free cancellation process.

  1. Verify your account information and review the contract terms and conditions.
  2. Understand any early termination fees and gather the necessary documentation.
  3. Contact Verizon’s helpful customer service team to schedule your equipment return and confirm your cancellation and final bill.
  4. Once everything is finalized, cancel auto-pay and paperless billing.

Rest assured, with these steps, canceling Verizon Fios will be a breeze!

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Emily Jenkins
Emily Jenkins

With a background in human-computer interaction, I'm Emily, your guide to the user-centric tech world. Through meticulous reviews and in-depth UX analyses, I bridge the gap between technology and its users. Join me in exploring the art of creating seamless, intuitive digital experiences that resonate with people's needs.

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